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The terms you agree to when you use roplush.com and back a campaign: how a campaign works, when the contract forms, when your order becomes final, and what happens if the unit floor is not reached.
Last updated 19 September 2026
These terms set out the agreement between you and RoPlush. They cover using roplush.com and every order placed through it. Placing an order means you accept them.
Read paragraph 3 before you order. It says when your order becomes final, when it is refunded in full, and what happens if a campaign does not reach its unit floor. Paragraphs 8 to 11 limit what we are liable to you for.
RoPlush is the seller and the merchant of record for everything sold through this site. We design the plush, run the campaign, place the manufacturing order, and ship the parcel. Stripe is our payment processor and nothing else.
Write to support@roplush.com about anything on this page. Include your order number if you have one.
The site is hosted by Vercel Inc. See the privacy policy and the cookies policy.
This site contains text, photography, illustration, video, data, software, page design and arrangement, trade marks, and the look and feel of the site itself (together, the "Content"). It belongs to RoPlush, to our creators, or to other third parties, and it is protected by copyright, trade mark and other law.
Subject to these terms, we grant you a limited, non-exclusive, revocable, personal and non-transferable licence to view and interact with the Content on your own device, and to print one copy of a page as it is displayed to you, for your own non-commercial use. You may share a link to any page.
The licence gives you no ownership of the Content and no other intellectual property interest in it. We may suspend or withdraw it at any time.
Creator names, characters, artwork and logos shown on campaign pages belong to the creators who made them and appear here with their permission. Other trade marks on this site belong to their owners. Nothing here grants you a licence to any of it.
You do not need an account to order. If you make one, you agree to give true and current information, to keep it up to date, to keep your sign-in details to yourself, not to share or transfer the account, and to tell us as soon as you think somebody else has used it.
You are responsible for what happens under your account. You may delete it at any time from your settings. We may suspend or close an account used to break these terms.
You must be 13 or older to use this site, and 18 or older to place an order or hold an account.
You may not:
You agree to obey the laws that apply to your use of this site.
We may suspend or withdraw the site, or any part of it, for one user or for everyone, at any time and without notice. A campaign closing below its unit floor is one such case, and paragraph 3 says what happens to your money when it does.
Every right not expressly granted to you is reserved.
Every plush on this site is sold through a limited-run crowdfunding campaign, not from stock. Nothing is held in stock and nothing is restocked.
A campaign runs for a fixed window, stated on its page. During that window you can back the campaign by ordering and paying in full. Each campaign has a unit floor — the minimum number of units needed before a run goes into manufacture — and it is stated on the campaign page before you order.
A petition is the same mechanism at a smaller pledge. If a petition clears its floor, a campaign opens on a stated day and the balance — the plush's price plus shipping, less the pledge — is charged to the card you pledged with. A pledge saves that card for this purpose.
When the window closes, one of two things happens:
When a campaign closes, that plush is not made again.
Placing an order and paying is an offer to buy. We acknowledge it by email, and that acknowledgement is not an acceptance.
The contract of sale forms when the campaign closes at or above its unit floor. If it closes below, no contract of sale comes into existence and your payment is returned in full.
Your order is final from the moment you place it, and non-refundable. There is no cancellation and no change-of-mind refund, while a campaign is open or after it closes. A campaign that closes at or above its unit floor is manufactured against the exact number of units ordered.
Money goes back to you where a campaign closes below its floor, where a run is cancelled and cannot be made, where the plush arrives damaged, defective or wrong, and where your delivery address is changed to a country we do not ship to.
If a plush arrives damaged, defective, or is not the item you ordered, tell us within 7 days of delivery and we will replace it, or refund the item where a replacement is no longer possible. The refund policy sets out each case and the timings.
Nothing in this paragraph removes a right that your own consumer law gives you and does not allow us to exclude.
We describe every plush as accurately as we can. We do not warrant that a specification, a price, or anything else on the site is complete, accurate, current or free of error. Where there is an error in a price or a specification, we may refuse or cancel the order, and if we have already charged you we refund the charge in full.
Campaign pages show a mix of concept art, prototype photography and photography of the finished run, and each image is labelled for what it is. A prototype is not the finished product: colours, seam placement and stitching shift slightly between a prototype and a production run, and dye lots vary. We will not change the size, character or materials of a plush from what the campaign page describes.
Physical goods are sold under a shipment contract. Risk of loss and title pass to you when the parcel is handed to the carrier. Where a carrier claim has to be made, we make it — see the shipping policy.
Prices are shown on the campaign page and at checkout, in US dollars. Shipping is added at checkout once you have told us where the parcel is going, and the total is shown in full before you pay. The price you are charged is that total.
Import duty and tax are not part of it. Your own customs authority may charge them when the parcel arrives, and they are yours to pay — see the shipping policy.
Payment is taken in full at the time you order, through Stripe. We do not see, handle or store your card details — the payment fields at checkout are served by Stripe inside their own frame, and your card details go straight to them. Stripe emails you a receipt when the payment succeeds.
An order placed without signing in is the same order, at the same price, on these same terms.
Each campaign page states a shipping window, for example "May–July 2027". It is an estimate given in good faith, and it is a range rather than a date because manufacture only begins once a campaign has closed above its floor.
Where we ship, what it costs, and who pays customs duty is in the shipping policy.
Write to support@roplush.com with your order number and what went wrong.
When you write to us electronically, you consent to hearing back from us electronically, and you agree that a notice, disclosure or agreement we send you electronically meets any requirement that it be in writing.
This site links to and integrates services other people operate — Stripe for payments, Vercel for hosting, and the platforms our creators publish on, such as Discord, Twitch and YouTube. We do not own, control or operate them, and we are not responsible for their content, their products, or what comes of your using them. If you go to one, you do so at your own risk. The privacy policy says which of them receive data.
The site is provided on an "as is", "as available" and "with all faults" basis. Neither RoPlush nor its officers, directors, employees or agents makes any representation, warranty or endorsement about the site or the Content, whether express or implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability, fitness for a particular purpose and quiet enjoyment.
This disclaimer does not exclude a product liability claim, a statutory consumer right, liability for death or personal injury caused by our negligence, or liability for our fraud, recklessness, gross negligence or intentional misconduct.
To the fullest extent the law allows, neither RoPlush nor its officers, directors, employees or agents is liable to you for any indirect, special, incidental, exemplary, consequential or punitive loss, or for loss of profit, data, business or goodwill, arising out of the site, these terms, or your misuse of either. This applies however the claim is framed — in contract, in tort, under statute, or on any other basis.
Our total liability for any one order is limited to the amount you paid for that order.
Nothing here excludes a product liability claim, a statutory consumer right, liability for death or personal injury caused by our negligence, or liability for our fraud, recklessness, gross negligence or intentional misconduct.
You agree to defend and indemnify RoPlush and its officers, directors, employees and agents against any claim, liability, damage, loss, cost or expense, including reasonable legal costs, arising out of your breach of these terms, your misuse of the site, your infringement of anyone else's rights, your breach of any law, or any misrepresentation you make.
We may take over the defence of any such claim at your expense, and you agree to cooperate with it. You may not settle a claim without our written consent.
This does not require you to indemnify us for our own fraud, deception, misrepresentation, or concealment of a material fact.
To the fullest extent the law allows, you agree not to seek an injunction or other equitable relief that would interfere with the development or operation of this site, a campaign, a product, or any intellectual property we own, license or control. Damages are your remedy.
We may change these terms — to reflect a change in the law, or in how campaigns work. A change takes effect when we post it here, and the terms that apply to your order are the ones published when you placed it. Nothing is applied retrospectively to an order already placed.
Paragraphs that by their nature should outlast your use of the site do: Content, creator material and restrictions; what is final after a campaign closes; risk and title; support; third-party services; the disclaimer; our liability; the indemnity; injunctive relief; and this paragraph.
If any part of these terms is held invalid or unenforceable, that part is severed and the rest stands. Headings are for convenience and do not limit the text.
We may assign our rights and obligations under these terms, in whole or in part, at any time. You may not assign yours without our written consent.
These terms are the whole agreement between us about the site, and they supersede anything said before. A delay in enforcing a right is not a waiver of it, and a waiver or a variation binds us only in writing.
We may investigate a suspected breach of these terms, and we may disclose information where a law, a regulation, a legal process or a government request requires it.
No consent or approval from us is effective unless it is in writing and given by somebody authorised to give it.
Write to support@roplush.com first, with your order number and what went wrong.
We are not committed to any alternative dispute resolution body and do not use one. If you are an EU consumer, you may still be able to bring a complaint to an ADR entity in your own country, and you keep every right to go to court.
The European Commission's Online Dispute Resolution platform, which traders used to be required to link here, shut down on 20 July 2025 and no longer accepts complaints.