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When a RoPlush plush ships, where we ship to, what shipping costs, who pays customs duty and import tax, and what to do about a lost or damaged parcel.
Last updated 18 September 2026
RoPlush holds no stock. A plush is manufactured only after its campaign closes at or above its unit floor, and making one from scratch takes months.
Every campaign page therefore states a ship window rather than a date — for example "May–July 2027". It covers sampling, production, quality checks, freight to our fulfilment partner and dispatch to you. It is the honest estimate at the time the campaign opens.
Delivery takes To supplyDelivery time after dispatch from dispatch, depending on the destination.
If a window is going to be missed, we email everyone in the campaign with the new estimate. If we cannot deliver within 30 days of the end of the stated window, you may cancel for a full refund.
The countries we ship to are listed at checkout. Enter your address there and the exact cost for your order is shown before you pay; nothing is charged until you confirm.
Shipping is a flat amount per order plus a smaller amount for each additional plush, and it varies by destination.
If your country is not in the list, we cannot ship there today. Write to support@roplush.com and we will tell you whether that is likely to change before the campaign closes.
Every price on this site is in US dollars, and that is the currency you are charged in. An international card works; your bank converts at its own rate.
Your country may charge import duty, tax or a handling fee when the parcel arrives. Those charges are yours to pay. They are set by your own customs authority, and we can neither calculate them in advance nor absorb them. Your carrier will usually contact you before delivery, and your national postal service or customs office can tell you what applies.
We declare every parcel accurately, at the price actually paid. We will not mark a shipment as a gift or understate its value.
If a parcel is returned to us because import charges went unpaid, we refund the price of the plush less the outbound and return shipping we were charged.
The address you enter at checkout is the address we ship to.
A campaign can close many months before it ships. If you move, email support@roplush.com with your order number and the new address. We can change it any time before the parcel leaves our fulfilment partner.
Once a parcel is with the carrier we cannot redirect it, and an order delivered correctly to an out-of-date address is not refunded.
We make the carrier claim ourselves; you do not have to deal with the carrier. A parcel is not treated as lost until the carrier's own claim window has passed.
All sales are final. A campaign that closes below its floor is refunded in full, as are a run we cannot make, a damaged, defective or wrong item, and an address changed to a country we do not ship to. The refund policy has each case and the timings.
Write to support@roplush.com with your order number.