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You pay the full price now for a plush that has not been manufactured yet. A campaign is open for 21 days. The plush is made only if enough people back it before it closes — that number is the unit floor, 200, and it is printed on every product page along with how close it is. If the floor is not reached, nothing is manufactured and everyone is refunded in full.

A petition asks for a $2 pledge instead of the full price, for ten days. If 200 people pledge, the plush is prototyped and a campaign opens on a set day; the rest of the price and shipping is charged to your card then. If it falls short, your pledge is refunded and nothing is made.

No. All sales are final from the moment you order. Money goes back if the campaign misses its floor, if the run cannot be made, or if the plush arrives damaged, defective or wrong. The refund policy has each case and the timings.

At checkout, in full. Payment is processed by Stripe — your card details go straight to them and we never see or hold them.

Nothing is manufactured and every backer is refunded in full, to the original payment method. There is no partial run and no substitute product. The campaign page stays up afterwards saying exactly that.

We issue it within 7 days of the campaign closing. Your bank then takes 2 to 7 business days to show it.

Every product page carries a ship window. Making a plush from scratch takes months, and the window covers sampling, production and freight. If it slips, we email everyone who ordered.

Shipping is charged per country at checkout; the rate is shown before you pay. Duties and import taxes may be charged on delivery by your local customs authority.

If you were signed in when you paid, it is under Your orders, with what you paid, where it is going, and a tracking number once a courier has given us one. We do not run tracking of our own — the number links out to the carrier.

It is not attached to an account, and we cannot attach it to one on a matching email address alone. Write to us from the address you ordered with, quoting the receipt Stripe sent you, and we will look it up. Badges need an account.